Job Descriptions 

Outpatient Clinical Manager

Location: Remote / Hybrid
Job Type: Salaried – 36 hrs per week
Reports To: Director of Operations & Director of Clinical Services

Licensure Required: LCSW or LPC (active and in good standing)

Salary:

Position Summary:

We are looking for a motivated and experienced Clinical Manager to join our leadership team at New Day ECS. This role is ideal for a licensed clinician who excels in both clinical practice and mentorship. The Clinical Manager supports daily clinical operations, provides field instruction and supervision to graduate-level practicum students, and helps maintain high standards of care throughout the practice. This position offers a unique opportunity to shape future mental health professionals while contributing to a thriving, client-focused practice.

Key Responsibilities:

Clinical Supervision & Support

• Provide direct field instruction and supervision to graduate practicum students in counseling, social work, or psychology programs.
• Support clinical staff with case consultations, documentation review, and clinical best practices.
• Collaborate with the Director of Clinical Services to ensure supervision and training meet academic and licensing requirements

Program Coordination & Leadership

• Assist with the development and management of internship/practicum programs, including onboarding, evaluation, and coordination with university partners.
• Participate in the recruitment and orientation of new clinical staff and interns.
• Help manage day-to-day clinical operations, including scheduling and workflow coordination.
  

Direct Reports

• Manage all employee and contractor clinicians on the outpatient services team 
• Conduct interviews with potential candidates as part of the hiring process
• Delegate to and coordinator with the Quality Assurance and Community Outreach Coordinators

Quality Assurance & Compliance

• Ensure compliance with ethical standards, licensing board regulations, and agency policies.
• Monitor clinical documentation for accuracy, timeliness, and quality.
• Participate in quality improvement initiatives and team performance reviews.

Client Care & Caseload Management

• Maintain a reduced client caseload to stay engaged in direct service delivery.
• Serve as a clinical resource for complex or high-needs cases.

Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, or a related field.
• Current licensure (LCSW, LPC, LMFT, or equivalent)
• Willingness to become approved field instructor through a partnering academic institution
• Minimum 3 years of post-licensure clinical experience, with experience supervising students or interns preferred
• Strong understanding of clinical documentation standards, ethical practices, and evidence-based care
• Excellent interpersonal, organizational, and communication skills
• Experience in virtual private practice or outpatient behavioral health setting preferred

Work Environment:

This position is fully remote, work from home position. Flexibility is expected for in-person staff parties or large events if conducted in your locality. 

 Steady client referrals and full caseload support.

• Flexible schedule with hybrid or remote options.

• Competitive compensation (insurance reimbursement rates plus private pay).

• Full administrative support (scheduling, billing, credentialing, etc.).

• Clinical consultation and professional development opportunities.

Supportive, team-oriented practice culture focused on clinician wellness.

Job Description
Community Outreach Coordinator

Location: Remote
Job Type: Salaried – 32 hours per week
Reports To: Clinical Manager

Salary: 72K

Position Summary:

We are seeking a compassionate and dynamic Licensed Master Social Worker (LMSW) or Licensed Professional Counselor – Associate (LPC-A) to join our team as a Community Outreach Coordinator. This role blends clinical counseling with community engagement and outreach, focusing on improving access to services, building partnerships, and promoting mental health and wellness in underserved populations. The ideal candidate will bring strong clinical skills, cultural competence, and a passion for community-based work.

Key Responsibilities:

Counseling & Clinical Services

• Provide individual and group counseling services to clients, with a focus on individuals experiencing mental health challenges and/or co-occurring substance use disorders

• Conduct comprehensive assessments, develop individualized treatment plans, and monitor client progress

• Document services in compliance with agency requirements

Community Outreach & Engagement

• Develop and implement outreach strategies to engage target populations, reduce barriers to care, and increase awareness of available services

• Build and maintain partnerships with local organizations, healthcare providers, schools, and community leaders

• Represent the organization at community events, health fairs, and coalition meetings

• Coordinate and deliver presentations, workshops, and educational materials to promote mental health awareness

Program Development & Evaluation

• Assist in identifying community needs and tailoring outreach services to meet those needs

• Contribute to program development by integrating community feedback and client outcomes in coordination with Program and Quality Assurance Coordinator

• Support the collection and analysis of outreach-related data to assess impact and effectiveness

Qualifications:

• Master’s degree in from an accredited program

• Current TX LMSW or LPC-A licensure required

• Required competency, training, and interest/passion for working with co-occurring mental health and substance use client populations.

• LCDC or LCDC-I certification preferred but not required

• Strong communication, presentation, and interpersonal skills.

• Experience working with diverse populations and a deep understanding of cultural humility and inclusion.

• Ability to travel locally and work occasional evenings or weekends for outreach events.

Work Environment:

This position may involve a mix of office-based work, field outreach, and community-based services. Flexibility in scheduling is important to accommodate community needs and events.

Job Descriptions 

Quality Assurance & Content Research Specialist

Location: Remote
Job Type: Salaried – 32 hrs per week w/ regular 
Reports To:  Outpatient Clinical Manager

Salary: 72K

Position Summary:

We are seeking a dedicated and detail-oriented Licensed Master Social Worker (LMSW) or Licensed Professional Counselor – Associate (LPC-A) to serve as our Quality Assurance Coordinator. This dual-role combines direct client care  with oversight of program quality and compliance. The ideal candidate will be committed to delivering exceptional client care while ensuring that our policies, procedures, and service delivery models meet the highest standards of effectiveness and regulatory compliance.

Key Responsibilities:

Program Coordination & Counseling Services

• Provide counseling and support services to clients in accordance with agency standards and best practices.
• Specialize in counseling clients with co-occurring mental health and substance use disorders, utilizing evidence-based approaches
• Collaborate with interdisciplinary teams to ensure continuity and quality of care
• Maintain accurate and timely documentation of all client interactions and progress

Policy Review & Development

• Regularly review and revise agency policies and procedures to ensure compliance with regulatory standards and alignment with best practices
• Collaborate with leadership to implement policy updates and communicate changes to relevant staff
• Conduct trainings on changes to policy and procedure

Quality Assurance

• Develop and implement quality assurance protocols to monitor and improve client outcomes and high-quality services delivery
• Evaluate the effectiveness of programs and services through data collection, analysis, and outcome measurement
• Provide recommendations for continuous improvement based on QA findings
• Prepare reports and present findings to management for review and action planning

Qualifications:

• Master’s degree in Social Work (MSW) from an accredited program.
• Current TX LMSW licensure required.
• Required competency, training, and interest/passion for working with co-occurring mental health and substance use client populations.
• LCDC or LCDC-I certification preferred but not required
• Strong understanding of quality assurance principles and regulatory standards
• Excellent analytical, organizational, and communication skills
• Proficiency in electronic health records and data management tools preferred

   

Work Environment:

This position will primarily be remote work. Occasional travel for trainings, events, or team meetings may be required.

Job Title: Education and Compliance Coordinator
Reports To: Director of Clinical Services
Job Type: Salaried – 32 hrs per week 
Licensure Required: LMSW or LPC-A (active and in good standing)
Location: Remote / Hybrid

Position Overview

The Education and Compliance Coordinator plays a key role in supporting the administrative side of continuing education and clinical training for our team. This role is responsible for managing course enrollment, tracking training requirements, maintaining documentation, issuing certificates, and ensuring compliance with licensing board and CEU standards. The ideal candidate is highly organized, detail-oriented, and familiar with mental health licensing and continuing education requirements.

Key Responsibilities

Enrollment and Training Support

• Coordinate enrollment for staff in internal and external training programs.

• Manage registration, attendance tracking, and completion status for CEU and licensure-related trainings.

• Maintain a master calendar of mandatory and elective training deadlines.

Documentation and Records Management

• Maintain accurate records of completed trainings, CEU certificates, supervision hours, and licensure documentation for all clinical staff.

• Collect, organize, and store documentation in accordance with HIPAA and practice policies.

• Track supervision status and alert staff and supervisors to approaching deadlines or missing documentation.

Compliance and Licensing Coordination

• Ensure training programs meet licensing board requirements for continuing education and supervision.

• Stay informed of CEU standards, state licensing changes, and renewal requirements.

• Assist with preparation for audits, renewals, and reporting to credentialing bodies or regulatory agencies.

• Support internal quality assurance processes related to training and staff development.

Certificate Management

• Issue CEU certificates and completion documents in a timely and accurate manner.

• Maintain templates and systems for consistent certificate formatting and delivery.

Qualifications

• Licensed LMSW or LPC-S in [state]; supervisory designation required for LPC-S.

• At least 2 years of experience in a clinical, compliance, or educational coordination role within a behavioral health setting.

• Strong organizational and time management skills, with attention to detail.

• Proficiency with Google Workspace, spreadsheets, and digital record-keeping systems.

• Familiarity with state licensing requirements, CEU processes, and clinical training standards.

Preferred Skills

• Experience coordinating CEU events or managing compliance in a clinical setting.

• Comfortable with learning management systems (LMS), CEU platforms, or credentialing portals.

• Excellent written and verbal communication skills.

Compensation & Benefits

• Competitive salary based on experience and licensure level.

• Flexible scheduling with remote work opportunities.

• Paid holidays and PTO (for eligible employees).

• Opportunities for professional growth in a collaborative and mission-driven environment.

Job Title: Scheduling and Intake Specialist
Location: Remote / Hybrid
Job Type: Full-time
Reports To: Practice Manager

Position Summary:

We are seeking a detail-oriented and customer-focused Scheduling and Intake Specialist to be the first point of contact for clients at New Day Education and Counseling. This role is essential in facilitating smooth access to care by managing intake procedures, scheduling appointments, and ensuring clients feel welcomed and supported from the start. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for helping others in a fast-paced mental health practice environment.

Key Responsibilities:

Client Intake & Communication

• Serve as the first point of contact for new client inquiries via phone, email, and online platforms.
  Conduct initial intake screenings to gather relevant client information, assess service needs, and determine appropriate clinician matches.
• Explain services, policies, and intake procedures in a clear and compassionate manner.
• Maintain confidentiality and sensitivity when handling personal and clinical information.

   

Scheduling & Coordination

• Schedule new and returning client appointments in coordination with clinician availability and client preferences.
• Maintain accurate and up-to-date schedules in the practice management system.
• Proactively manage cancellations, reschedules, and waitlists to optimize clinical capacity.
• Coordinate internal communication between clients and clinical staff as needed.

Administrative Support

• Ensure accurate and timely documentation of intake and scheduling data.
• Collect and verify insurance information and assist clients with onboarding forms and paperwork.
• Support billing processes by confirming appointment types and authorizations as needed.
• Assist with general administrative duties such as answering phones, checking voicemails, and responding to client messages.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, psychology, social work, or a related field preferred.
  Minimum 1–2 years of experience in a healthcare, mental health, or customer service role.
• Knowledge of mental health terminology and service types strongly preferred.
  Proficiency in electronic health record (EHR) or practice management systems.
• Strong interpersonal skills, including the ability to communicate empathetically and professionally with clients in distress.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Work Environment:

This position is primarily remote with potential for hybrid work based on business needs (2 day in-person per week upon acquiring brick and mortar, except for special events)

Daily Tasks: 

• Answering office phone calls
• Answering office messages
• Scheduling
• Managing Referrals
• Onboarding clients
• Screening/Intake
• Client-Counselor Matching
• Managing group attendance
• Scheduling group facilitators
• Faxing, email, and document requests
• Auditing Treatment Plans & Notes
• Managing course enrollment

Job Title: Billing and Accounting Specialist
Location: Remote / Hybrid
Job Type: Part-Time 
Reports To: Director of Operations

Position Summary:

We are seeking a highly organized and detail-oriented Billing and Accounting Specialist to manage financial operations for New Day Education and Counseling. This essential role combines bookkeeping, insurance billing, and accounts management to ensure smooth financial processes across the practice. The ideal candidate will have experience in healthcare billing, a solid understanding of accounting principles, and a proactive approach to financial problem-solving in a clinical setting.

Key Responsibilities:

Billing & Insurance Claims

• Prepare and submit accurate electronic insurance claims in a timely manner.
• Monitor claims for denials, rejections, and payment delays; follow up with insurance providers as necessary.
• Verify client insurance eligibility, coverage details, and benefit authorizations.
• Communicate with clients regarding insurance coverage, co-pays, balances, and payment options.
  

Accounting & Bookkeeping

• Maintain accurate financial records including accounts receivable, accounts payable, and bank reconciliations.
• Post payments, adjustments, and write-offs in the practice management system.
• Generate financial reports and assist with monthly, quarterly, and annual financial reviews.
• Work with external accountants or tax professionals to prepare for audits or filings as needed.
  

Client & Vendor Relations

• Respond to billing inquiries from clients in a professional and timely manner.
• Issue invoices and statements to clients and manage outstanding account balances.
• Manage relationships with vendors, ensuring accurate and timely payments and documentation.
  

Qualifications:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum 2 years of experience in medical or behavioral health billing, including experience with insurance claims and denials management.
• Proficiency with accounting software Quickbooks and Jane EHR
• Working knowledge of CPT codes, ICD-10, and insurance terminology required.
  Strong attention to detail, problem-solving skills, and financial accuracy.
• Excellent organizational and communication skills.
  
  

Work Environment:

This position is primarily remote with potential for hybrid work based on business needs (2 day in-person per week upon acquiring brick and mortar, except for special events)

Daily Tasks: 

• Answering office phone calls
• Answering office messages
• Managing Insurance Claims
• Verifying benefits
• Bookkeeping 
• Payroll
• Contacting Insurance Companies 
• Training on all positions
• Assist with insurance credentialing and contracts

Absolutely! Here’s a job description for a Marketing and Social Media Specialist tailored for a small therapy group practice:

Job Title: Marketing and Social Media Specialist
Reports To: Director of Operations
Job Type: Part-Time
Location: Remote

About the Role

We’re a small, mission-driven therapy group practice looking for a creative, organized, and proactive Marketing and Social Media Specialist to help us grow our online presence and connect with our community. This role is perfect for someone who loves mental health advocacy, understands how to create engaging content, and wants to support a team of compassionate clinicians.

What You’ll Do

Social Media & Content Management

• Plan, create, and schedule engaging social media content (graphics, reels, stories, blogs) across platforms like Instagram, Facebook, LinkedIn, and TikTok.

• Write captions that reflect our practice’s voice, values, and services.

• Monitor engagement, respond to messages/comments, and build a strong online presence.

Marketing Strategy & Execution

• Support marketing campaigns to promote specific services, clinicians, groups, or events.

• Collaborate with leadership to develop a simple, actionable marketing plan.

• Track analytics and adjust strategies based on engagement and reach.

Website & Online Presence

• Assist with maintaining and updating the practice website (no heavy coding—just content edits, bios, blogs, and event updates).

• Monitor SEO basics, Google Business Profile, and directory listings (e.g., Psychology Today).

• Create or support email newsletter content and email marketing campaigns.

Brand Awareness & Community Engagement

• Help ensure a consistent and professional brand image across all platforms.

• Support community outreach efforts such as workshops, speaking engagements, or open houses by promoting them online.

• Create and manage promotional materials like flyers, digital ads, or brochures.

What We’re Looking For

• 1–2 years of experience in marketing, digital media, or content creation (bonus if in a healthcare or mental health setting).

• Familiarity with social media platforms and tools (e.g., Canva, Later, Buffer, Meta Business Suite).

• Strong writing and editing skills, especially for short-form and social media content.

• Passion for mental health, wellness, and reducing stigma through education and connection.

• Organized, self-directed, and collaborative.

Bonus Skills (Not Required)

• Experience with Squarespace, Wix, or WordPress.

• Knowledge of email platforms like Mailchimp or ConvertKit.

• Photography, basic video editing, or Canva design skills.

• Familiarity with HIPAA considerations for online marketing.

Perks

• Flexible hours and remote-friendly schedule.

• Collaborative, supportive team environment.

• Room to grow your role and take ownership of creative projects.

• Opportunities to attend trainings or community events.

Financial